Be a Coach, Not a Critic: 11 Things Great Managers Never Say

Managers do more than simply make sure things get done — though, of course, they do that. But beyond keeping tabs on employees, a manager's most important duty is to unlock full employee performance potential. Under great managers, teams thrive. Under poor managers, teams crash and burn. In fact, managers account for 70 percent of the variance in employee engagement levels, according to Gallup. In other words: More often ...

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